Frequently Asked Questions

Eye test

  • Why should I check my eyesight with easee?
    We want to help you check your eyesight in a quick and easy way. You can test your eyes from the comfort of your home, with professional assistance only a click away. The test lasts approximately 15 minutes and our eye experts are always ready to help with any questions you might have. Testing your vision with easee is free. You only pay for a personal prescription validated and signed off by one of our experts. With the prescription, you can immediately get your new glasses or lenses.
  • How does the easee eye test work?
    To complete the test you need an internet connection. Your smartphone will serve as a remote during the test and the test itself will be displayed on your computer screen. To take the test you will need to take a 3 metre distance and the entire test takes about 15 minutes on average. During the test, you will be presented various images similar to the famous letter chart. Based on your input as to what images you can see and which you cannot, we can assess your refractive error. The test comprises of four parts. The first part is to assess your habitual visual acuity, or what your vision is under every day circumstances. If you are wearing glasses or contacts we will test your vision with these on. The next step is to determine your refractive error. This part will always be done without glasses or contacts. Third part is to identify whether you are shortsighted or farsighted. The last part we will test the need, angle and strength of a cylinder correction. During the entirety of the test, it is important you follow the instructions closely, you are honest whether you can see the image or not and avoid squinting or leaning. Remember: the test is meant to deliver an accurate prescription, it is not a competition.
  • How much time and money will it cost me?
    It takes approximately 5-15 minutes to take the test and the test is free! If you would like to purchase a validated prescription reviewed by one of our specialists, you can pay 19 euros.
  • Is the eye test trustworthy?
    We take each test very seriously. That’s why we ask our medical specialists to review them to ensure that you get the most accurate result. Moreover, our technology was developed with the help of leading medical experts and was based on large medical studies. Our eye test is officially categorised as a Software Medical Device and certified as a CE Class 1 Medical device. This means that our technology is credible and you can trust easee to provide you with a professional eye test.
  • I made a mistake during the test, what should I do?
    To get the best results you should try to do the test as honestly as possible and follow the instructions closely. If you are not sure whether you can see an image just select ‘can’t tell’. Do not worry about making mistakes, there is no right or wrong answer. The test will still get you to the correct result. However, if you feel you have misunderstood the instructions or missed some of the important setup requirements we recommend you to start over and take the test again. If you purchased a validated prescription and you think you made a mistake during the test, please get in touch with us.
  • Can anyone take the online test?
    The test is intended for patients between 18-45 years with common refractive errors: Myopia (-0.25 to -6.5 S.D.), hypermetropia (+0.25- to +2.50 S.D.) en astigmatism (cylinder -0.25 to -2.5 Cyl). The test is not for patients with certain comorbidities, presbyopia and or amblyopia. The test includes a short and simple health questionnaire to make sure you are eligible to our test. Based on your test results we are able to see whether we are able to get you an accurate prescription.
  • How can I measure my pupillary distance (PD)?
    If you don't know your pupil distance, we can calculate it for you. This works as follows:
    • Take three pictures with a bank card under your nose (see image).
      You can also take a different card, like a Public Transport card (OV), as long as it has the same measurements as your bank card.
    • E-mail your photo’s to [email protected].
    • We'll measure your pupillary distance and add it automatically to your prescription in you personal profile.
    measure pd
  • Can easee advise me about the health of my eyes?
    No, easee provides you with a validated prescription. If you have any complaints or questions about the health of your eyes, our eye experts will advise you to see a medical professional.

Prescription

  • Can I use my prescription right away?
    Yes, if you purchased a validated prescription from one of our medical specialists, you can immediately use it and get yourself new glasses or lenses.
  • Can I choose not to buy the prescription?
    Absolutely! Our test is free, so you can find out how your vision is doing without purchasing anything. You’d only have to pay if you choose to get a validated prescription from one of our medical specialists.
  • What if I do not like my prescription?
    We take each test very seriously. That’s why we ask our medical specialists to review them to ensure that you get the most accurate result. If you are unhappy about the results and you think it should be different, please get in touch with us!
  • I have a follow up question, can I get in touch with the specialist that checked my prescription?
    If you have a question about your prescription, please send us an email and we will put you in touch with the specialist that reviewed your prescription.
  • How do I access my prescription?
    If you purchased a validated prescription, you will get an email from us with your prescription in an attachment. You can also access your prescription on the website. If you login to your account, you will be able to see it in your history page.
  • How can I be sure to have correct results?
    To provide you with an accurate and trustworthy test we work closely with medical experts. Our specialists review each and every test to ensure a reliable result. We have also conducted numerous research studies and are officially certified as a CE Class 1 Medical device. If you have any questions regarding your test results, just get in touch with us!
  • When do I receive the prescription?
    Within 24 hours from purchase. Should this take longer, we will get in touch with you.
  • How often should I renew my prescription?
    We recommend you to test your eyes at least once a year.

Personal profile

  • Can I see my result history?
    Yes, if you go on our website and login to your account, you can always track your previous results there.
  • Why do I need to fill out my personal information?
    Our eye test and experts use this information to provide you with a personally tailored prescription.

Account

  • Can I remove my account?
    Yes! First login and then go to change account. Beware that this process is irreversible. You will lose all your prescriptions in your account as well. Make sure to back them up first
  • I cannot (re)set my password
    "When I try to set my password, or after a password reset I get
    This password reset token is invalid
    or
    This password reset token has expired
    "
    When you request a new password, a secret token is generated. This token prevents other people to use your link. Due to safety, this token is only valid for 12 hours.
    That means that if you try to use the link after 12 hours, you will see this message.
    When you create an account, we generate the token for you. That is why you can get the mesage as well, when you did not request a password reset, but you have never set your password before.
    If you see this message, there is nothing wrong. Just request a new token. Make sure to use the last one, because only that one is valid.

Warranty conditions

  • Can I get a refund?
    Yes! If you are unhappy about the outcome and you think it should be different, we will offer you a refund and an opportunity to take the test again! In this case, please send us an email or give us a call, so we can find out what went wrong.

Your question not here?

just send us an email

[email protected]